Cancellation of Orders
Once we have issued a confirmation number, all prices are locked-in whether buying from us or selling to us. It is not our intention to enter into buying and /or selling transactions, accepting the risks involved only to have them cancelled. However, we realize rare situations happen where orders need to be cancelled. Should you elect to cancel and /or offset your order, you must do so during normal business hours of 8:00 – 6:00 EST Monday – Friday. All cancellations are subject our "Market Loss" policy plus a $35.00 (USD) cancellation fee.
Cancellations may only be approved in writing via email request, at which time you will be given GRD's decision . At that time, if any market loss to Gold Rush Distributors has occurred, it will be calculated and added to the $35.00 (USD) cancellation fee. If applicable, you may elect to pay any market loss by credit card at that time or, we will invoice you in which you will have 15 days to pay the amount due in full. No future orders may be permitted until any market loss is paid in full. Any market gain on cancellations shall remain the property of GRD.
Our “Market Loss Policy”
When purchasing from GRD, once we have issued a confirmation number, the price is locked in for you and the transaction may not be cancelled, but only offset at our current ask price. Any deficit between the price at which we sold to you and the offsetting purchase price and /or prices, is your responsibility only if your item(s) is cancelled or returned. That amount will be charged to you, plus a $35.00 cancellation fee. That is our Market Loss Policy. Any market gain on cancellations shall remain the property of GRD.
Gold Rush Distributors reserves the right to refuse an order when the confirmed price is incorrect, due to computer-related problems, pricing error, incorrect item descriptions or sudden movements in the precious metals market. Furthermore, we reserve the right to refuse or cancel any order deemed questionable, suspicious or of significant risk to GRD regardless of payment method and price confirmation.
Your Gold Rush Distributors order may be canceled if we do not receive payment within five (5) business days on orders under $25,000 (USD) and three (3) business days for orders over $25,000 (USD). Once you have placed an order with Gold Rush Distributors, you have entered into a binding agreement.
